Terms and Conditions
LG Limousine and White Knight Limousine
Deposits and Reservations
In most situations there is no up-front deposit required, although a valid credit or debit card may be requested in order to make and hold reservations, at the discretion of LG Limousine; accordingly, an “authorization hold” amount close to the expected charge may be reserved to ensure funds availability. No amount will be charged to the credit /debit card before service. If paying by cash or money order, the amount will be due at time of the trip unless otherwise arranged. Acceptance of a reservation confirms agreement to these terms and conditions unless otherwise mutually agreed.
Corporate Billing can be arranged to qualified clients. Please call for account set up information. Credit cards and cash are otherwise accepted at or before the time of service.
Included and not Included in Your Quote:
Quotes are “all inclusive” and include all fuel costs, direct vehicle costs, airport vehicle taxes (“stamps”), and toll road charges. Additional charges are rare, and would include trip-related parking fees; “un-reserved overages/overtime” and unscheduled wait time (see below); or other similar direct expenses that we incur in order to serve your requests.
Cancellations and Changes
A cancellation fee of $10 applies to all cancellations made prior to 24 hours before the time for which services were reserved, unless otherwise agreed or waived by Little Green Limousine in writing. “No shows” and cancellations made after 24 hours prior to the reservation time will be charged the full price of reservation unless otherwise mutually agreed. Changes (as opposed to cancellations) made to reservations prior to 48 hours are accommodated as the schedule permits, and there is no change fee. To cancel or change a reservation please call 269-342-7002 as soon as possible. Customer agrees that by receiving any confirmation of a reservation (via telephone, email, or other method) that the cancellation fee would then apply if the reservation is cancelled, and customer agrees to have the fee assessed via the customer’s credit card, or if no credit card is on file to immediately remit the fee(s).
“Wait time,” Delayed or Cancelled Flights (and Trains):
If PRIOR to our departure to the planned arrival airport we are made aware of a cancellation or delay by way of your notice (or through our routine flight monitoring online)—you will not be charged for delayed or cancelled flights. This exception to “no show” fees applies mostly to local area airports. Conversely if we depart in good faith, the following wait time and/or cancellation/”no-show” fees may apply: For airport pickups, wait time will start thirty (30) minutes past the last posted flight arrival time or scheduled pickup time (if later)—or alternatively at our discretion at the “Best and Latest Known Arrival Time” prior to our departure to retrieve the client or recipient of services. Reasonable lengths (defined at our discretion) of wait time will be billed at the hourly rate of the vehicle that was reserved. Cancelled or significantly delayed flights may be treated as a “no show” under our cancellation policy—particularly if we drove to the planned arrival airport—so please advise us of any delays or cancellations at the earliest possible time. That way we can try to make alternative arrangements, see if wait times can be accommodated, and/or if fees can be waived. Service for delayed or cancelled flights is not guaranteed, though every effort will be made to accommodate the changes.
“Wait time” billing for clients who are late for pickups at locations other than airports will begin following a :10 minute grace period after the scheduled pickup time, and be assessed/payable in ¼ hour increments (rounded up) at the regular hourly rate for the chauffeur and vehicle.
“Exclusive Hold/Wait time” during a trip or event
“Exclusive Hold/Wait Time” is the time sometimes granted during a client event or trip where specified in advance and agreed by both parties—after at least one hour of full billing and involving downtime in excess of 1 hour for both the car and vehicle, where no driver services are expected. Exclusive Hold/Wait time is our lowest hourly rate of service.
Unreserved Overages/Extended Time—General
General unreserved overages (additional time over what is scheduled) will be billed at a rate of $70 hour, and assessed in ¼ hour increments, unless otherwise agreed or voluntarily waved by Little Green Limousine. “Unreserved overage” means time of service beyond the quoted time block or pre-arranged trip parameters that are the result of undisclosed or unexpected client requests or delays, and unrelated to the actions of Little Green Limousine services (e.g. meetings that run long, added destinations, etc.). “Unreserved overage” does not include minor road traffic or weather delays (under 30 minutes), does not include flight delays (handled separately above), and does not included delays for which Little Green Limousine bears responsibility. Weather and/or traffic delays resulting in extended drive times of 30 minutes or more (vs. average or normal conditions) may result in additional billing at a rate of $30/hr. “Overage” services of any kind are not guaranteed and are subject to availability and driver discretion.
LG Limousine does not allow smoking in any of its limousine fleet.
Unscheduled Changes—not Assured or Promised
Requests for additional unscheduled time will be provided only if the vehicle/driver is not scheduled for other work. In the case of changed flights, cancellations, or client-rescheduled travel, we will go the extra mile to take care of you, but cannot promise an ability to accommodate the new schedule.
If LG Limousine for any reason of its own making or responsibility will not be able to perform, the customer shall be fully refunded up to the amount of any money paid for that event. (This would include the unlikely event of a cancellation for safety or severe weather, logistical inability to arrive at the pickup location, etc.)
Notice of Known Traffic Delays and Extreme Weather Considerations:
If unsafe conditions exist prior to departure (at the sole discretion of LG Limousine), or if known or highly probable delays are expected to impact your trip by :30 minutes or more—or 30% of the normal and customary travel time—which is smaller—the client will be advised of the opportunity to cancel the reservation without cancellation fee; or, if both parties are willing to proceed, client will accept responsibility for charges for time overages beyond the usual and customary trip length—at the published hourly rate for the vehicle.
Client Waives Rights to Claims for Delays, Property Loss, Damage, Non-negligent Injury
Customer and customer’s passengers hereby waive any and all claims against LG Limousine, or any agent or employee of company for injury, loss or damage, including consequential damages, to passenger’s person or property from whatever cause and however occurring, unless the same is caused by the gross negligence or willful misconduct of company or its agents or employees. Little Green Limousine is not responsible for lost or stolen items of the customer.
LG Limousine is not liable in the event of mechanical breakdown and will only be responsible for making up lost/unused car service time at a mutually agreed date. Company shall in no event be liable for any incidental, consequential, indirect or special damages whatsoever arising out of or related to a delay in getting you to your destination in a timely manner, regardless of the reasons. Little Green Limousine will attempt to allocate a reasonable time to allow for traffic, though it is not responsible for delays due to said traffic, nor is it liable for delays caused by accidents, or any of nature that prevents prompt arrival.
Client Responsibility for Damage to Vehicle/Company Property
Customer is responsible for all actions, including the actions of your party. Any disorderly conduct will be considered a breach of this contract and the entire party may be dropped off at the driver’s discretion. Customer is responsible for any and all damages. Customer agrees to a minimum $150.00 charge which will be assessed to the customer’s credit card (unless other arrangements are made) for cleaning due to spills, smoking or any damages, etc. Customer hereby agrees immediately upon demand to reimburse LG Limousine in full for any and all damages or injury to any company agent or employee, or to any vehicle or property of the company, which is caused by the customer or customer’s party. A detailed list of any damages along with cost will be provided to the customer.
Alcohol & Narcotics Policy
No alcoholic beverages shall be used by clients during passenger-car services. Further, LG Limousine will not be held liable for the actions of customers who serve minors while retaining the services of the company, agent or employees. The driver reserves the right to check identification at any time during services if underage alcohol consumption is suspected. The driver also reserves the right to refuse its services to anyone under the age of 21 if he/she is suspected of alcohol consumption. LG Limousine will not be held responsible for any underage alcohol consumption.
Not a Medical Transportation Service:
Client understands and agrees that LG Limousine does not provide any medical services or specialized mobility assistance, and does not have medically trained personnel. We always do our best to assure safety and to be kind and compassionate, but due to insurance and legal requirements clients and passengers must be able to enter and exit the vehicle safely and independently, without physical assistance from our staff. Passengers must also be able to care for themselves and their own wellbeing at all times. LG Limousine cannot be held liable or accountable for issues or injuries arising from passenger health or mobility challenges, including during ingress and egress.
*Customer agrees to above terms of hire upon confirmation of reservation and/or acceptance of services, whichever occurs first.